Um für eine mögliche Rückgabe in Frage zu kommen, muss Ihr Artikel unbenutzt und im selben Zustand sein, in dem Sie ihn erhalten haben. Sie muss außerdem in der Originalverpackung und unmontiert sein. Mehrere Arten von Waren sind von der Rückgabe ausgenommen. Verderbliche Waren wie Lebensmittel, Blumen, Zeitungen oder Zeitschriften können nicht zurückgegeben werden. Wir akzeptieren auch keine Produkte, bei denen es sich um Intim- oder Hygieneartikel, gefährliche Materialien oder entflammbare Flüssigkeiten oder Gase handelt.

Additional non-returnable items: 

  • Gift cards 
  • Downloadable software products 
  • Assembled fitness equipment
  • Opened carton box 
  • Some health and personal care items 
  • Products with obvious signs of use or that has been opened 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Um eine potenzielle Rückgabe abzuschließen, benötigen wir eine Quittung oder einen Kaufbeleg von unserer Website. Bitte senden Sie Ihren Kauf nicht an den Hersteller zurück.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nordictrack.ch.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nordictrack.ch.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, send us an email at info@nordictrack.ch.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Moreover, the delivery and assembly costs paid by the customer will not be refunded.


In case the client decide to cancel the order without the seller's liability, the transaction fees and all other bank costs paid by the seller will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.